As of 04/01/2019 RackSolutions, Inc. will be collecting sales tax for all states (excluding NH, OR, MT, AK and DE) in which require the collection of sales taxes by online sellers. As of 04/01/2019 ALL tax-exempt resellers will need to have a tax-exempt form on file with RackSolutions AND place new orders through our sales team to be processed correctly. Please e-mail your tax-exempt forms or questions to taxforms@racksolutions.com. Thank you for your understanding - RackSolutions
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Orders and Returns

Order / Return Request Information

  • Enter the billing last name and email/ZIP as in the order billing address.

* Required Fields

Return Merchandise Authorization Process

  • Fill out order / return request information (to the left)
  • On the next page, select “RMA Order”
  • Fill out required information.

Return Policy

  • Customer has 30 days from date of purchase to request a return.
  • All returned parts are subject to a restocking charge. The standard restocking fee is 10%.
  • Please email: rma@racksolutions.com for a Return Merchandise Authorization (RMA) number and RMA FORM before returning any merchandise.
  • Single returned racks that have been assembled will incur a 20% restocking fee. Racks must be complete. Multiple assembled racks may not be returned.
  • Individual brackets orders cannot be returned.

Questions? Don't know your order ID?

Call 903-453-0801 and we can help you out.