As of 04/01/2019 RackSolutions, Inc. will be collecting sales tax for all states (excluding NH, OR, MT, AK and DE) in which require the collection of sales taxes by online sellers. As of 04/01/2019 ALL tax-exempt resellers will need to have a tax-exempt form on file with RackSolutions AND place new orders through our sales team to be processed correctly. Please e-mail your tax-exempt forms or questions to taxforms@racksolutions.com. Thank you for your understanding - RackSolutions
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Policies & Warranty Information

Ordering & Shipping

  • We ship products via FedEx. Freight and palletized shipping can be arranged.
  • We have low international shipping rates. We also offer shipping from multiple regions.
  • Online orders received before 3:00 PM Central time for in stock products will be shipped same day. Transit times include business days only. For Saturday Delivery service or other special shipping requests, please call sales at 877-707-5358 before placing the order.
  • Online ordering is provided for convenience and for evaluation of our products. Orders over 50 kits may require special shipping considerations and must be pre-arranged over the phone. Any orders may be placed by contacting RackSolutions directly.

Payment Options

  • We accept Visa, MasterCard, American Express, and PayPal for online orders.
  • COD orders can be arranged by calling RackSolutions. See the contact page for phone numbers and e-mail addresses.
  • Purchase order must be $500 minimum.
  • RackSolutions retains the right to reject any purchase order.
  • Customers who wish to pay with a P.O. must first submit a Customer Account Form and a Credit References Form by email: info@racksolutions.com or fax: 214-853-5687.

Warranty Policy

RackSolutions warrants its products against defects in material and workmanship for a period of one (1) year from the date of purchase. RackSolutions liability shall be limited to repairing or replacing, at our option, any defective product. RackSolutions makes no warranty as to products manufactured by third parties. All such warranty claims should be made with the third party manufacturer.


 

Shipping Errors and Defective Products

Claims for shipping shortages, errors, or defective products must be in writing and received by RackSolutions within ten (10) days after receipt of shipment by buyer. Failure to make such claim within the stated period shall constitute an irrevocable acceptance of the goods and an admission that they fully comply with all the terms and conditions of the buyer's order.

Return Policy

  • Customer has 30 days from date of purchase to request a return.
  • All returned parts may be subject to a restocking charge. The standard restocking charge is 10%.
  • Please email: rma@racksolutions.com for a Return Merchandise Authorization (RMA) number and RMA FORM before returning any merchandise.
  • Single returned racks that have been assembled will incur a 20% restocking fee. Racks must be complete. Multiple assembled racks may not be returned.
  • Individual brackets orders cannot be returned.
  • For more information regarding orders and returns please visit our Orders and Returns